Vocational training course that allows to train people with the skills needed to welcome and effectively serve the customer.

Course Code: TA

Area: Personal Development || Duration: 12

Introduction

Vocational training course that allows to train people with the skills needed to welcome and effectively serve the customer.

The aim with this course, the students are able to identify verbal communication styles and nonverbal; be assertive; use effective techniques of care, either in person service or the telephone service.

Course Structure

  • MODULE I – Interpersonal relationship: effective communication and assertiveness
  • MODULE II – verbal and non-verbal communication
  • MODULE III – The quality of care and assistance
  • MODULE IV – face and telephone Service
  • MODULE V – Techniques for Effective Service

Documents

  • Identification Document
  • Certificate of Qualification (compulsory education)
  • 1 Photos
  • Updated Curriculum Vitae

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